Support & Maintenance Policy

WebMitra India

At WebMitra India, we are committed to providing reliable support and maintenance services to ensure your website and digital systems run smoothly. This policy outlines the scope, duration, and terms of our support services.

1. Scope of Support

Our support services include:

• Basic website issue resolution

• Minor content updates (text/image changes)

• Technical assistance related to delivered services

• Guidance on using website/admin panel

• Bug fixes (if related to our development)

📌 Support is provided as per the selected package.

2. Free Support Period

After project delivery, we offer:

• 🟢 Basic Package: 7 days free support

• 🔵 Standard Package: 15 days free support

• 🟣 Premium Package: 30 days free support

📌 Free support includes only minor fixes and assistance.

3. Paid Maintenance Services

After the free support period, clients can opt for paid maintenance plans, which may include:

• Monthly website updates

• Security monitoring

• Backup management

• Performance optimization

• Plugin/theme updates

• Content updates (limited)

📌 Maintenance plans are charged separately.

4. Support Channels

Support is available through:

📞 Phone / WhatsApp: +91 9986968789
📧 Email: info@webmitraindia.com

📌 Support hours: 10:00 AM – 7:00 PM (Monday to Saturday)

5. Response Time

We aim to respond within:

• 4–12 hours for standard queries

• 24 hours for technical issues

📌 Resolution time may vary based on complexity.

6. Exclusions (Not Covered in Free Support)

The following are not included in free support:

• Major design changes or redesign

• New feature development

• Content creation (bulk updates)

• Third-party integration issues

• Hosting/server-related issues (if not managed by us)

• Issues caused by client modifications

7. Client Responsibilities

Clients are responsible for:

• Providing clear instructions for updates

• Keeping login credentials secure

• Not making unauthorized changes that may affect performance

• Renewing hosting/domain on time

8. Emergency Support

For urgent issues (website down, critical errors):

• Priority support will be provided

• May incur additional charges if outside maintenance plan

9. Service Suspension

Support may be suspended if:

• Payment dues are pending

• Policy terms are violated

10. Policy Updates

WebMitra India reserves the right to:

• Modify support terms at any time

• Update policies without prior notice

11. Contact Us

For support or maintenance inquiries:

📞 Phone / WhatsApp: +91 9986968789
📧 Email: info@webmitraindia.com
🌐 Website: www.webmitraindia.com